Faq

Listed questions and answers, all supposed to be commonly asked in some context, and pertaining to technical or general mining aspects.


General questions

What is HashCore Mining?
HashCore is a cryptocurrency mining company created by a team of cryptomining experts.
Specialized in computer hardware since 2001, HashCore has been involved in the cryptocurrency revolution since the early days of Bitcoin and have many years experience in cryptocurrency market.
HashCore offers turnkey mining cryptocurrencies service to all customers including technical advices, selling mining hardware and mining contract, offering hosting services, configuring GPU rigs, ASICS miners, pool linking, hosting miners in their dedicated low cost mining farm facilities.
What services does Hashcore offer ?
HashCore Mining offers a large range of cryptocurrency mining solutions and offers 2 main services:
1. Buy a mining contract on hash-core.com and start earning cryptocurrency coins on your wallet
2. Buy your miners with us or other suppliers and host them in our mining farms
How does a mining contract work ?
It's very simple. Go to page "Contract"
1. Choose your miner
2. Choose your coin
3. Choose the period of your contract (12, 24 or 36 months)
4. Check the profitability to insure it's suitable for you
5. Insert your wallet address to receive your daily payments
6. Insert your contact details
7. Pay in cryptocurrency, credit card or bank transfer

Once payment is received, your contract will be activated and you will be receiving your cryptocurrencies on daily basis.
If Bitcoin or Altcoins are profitable, why don't you mine for yourself ?
We do mine for ourselves using the same mining hardware we offer to our customers however we do not have unlimited funds. We have mining, hosting and trading operations on crypto currency exchange platforms for ourselves to avoid putting all our eggs in one basket.
What guarantees does HashCore offer ?
We cannot guarantee our customers that their mining earnings will always be profitable due to the complexity of mining factors such as mining difficulty changes, cryptocurrency exchange rates, reward blocks changes, utility costs changes etc...however HashCore will supply high quality equipments, technical advice and operational guidance for the best mining practices.
Where are your mining farms located ?
We cannot disclose the exact locations of our mining farms for security reasons and with regards to agreement contracts we sign with all our clients in which we insure them that their mining equipments will be stored in a secured location.
However for clients requiring hosting services for their own miners we provide the addresses of our sites for delivery purposes. We operate mining farms in Pennsylvania USA and in Bucharest, Romania, Eastern Europe.
Are your mining data centers secure ?
YES! We have security agents on site 24/7, all facilities are equipped with alarm system and IP cameras accessible 24/7 via app.
Are your mining data centers insured?
YES! All our sites and mining equipments are 100% insured with legal liability insurance policy that covers all damages that may happen to the miners in our facilties (theft, overpower, fire, flood, earthquake...).
How can I pay ?
Once you added your products in your cart, just confirm and proceed to payment. We accept credit cards Visa, Mastercards, Bitcoin (BTC), ETH, BCH, LTC payments and bank transfer.

Technical questions

How can i connect to my miners?
In order to connect to your miners you can use our secure VPN connection that is dedicated to your miners. You have full control over your miners. The HashCore team will only intervene if your miners are offline or have technical issues. Note that at no point no HashCore employee will have access to your miner configurations or wallet.
How large are your mining data centers ?
We have 3 mining sites in USA and Romania. One of our mining site is 215,000 sq ft large, the second is 33,000 sq ft and the third is 12,000 sq ft large with a total electricity power of approx. 95MW. Our facilities are divided in rooms and large areas to avoid heating issues. We also have fully equipped mining containers which we use exclusively for Asic miners.
What kind of return on investment am i looking at ?
It wouldn't  be honest from us to give you full guarantees on the return on investment.
That’s to say that forecasting exact earnings and profitability is hard to do as crypto currency mining depends mainly on the difficulty when mining a coin and on the coin's market price.

Doing your own research and profitability calculation is important before investing in crypto currency business. Using tools such as our mining calculators on our contract page or specialized crypto websites like coinwarz.com or whattomine.com can help a lot.
These companies are not related to HashCore whatsoever.
Which pools does HashCore use for mining ?
We select pools according to their performance, reliability, stability, fees, reject rate...We also mine solo for some coins to save fees in order to increase profit that we pass on to our users.
While mining a coin we will use a few pools, up to 5 pools sometimes, in order to secure the decentralized cryptocurrency networks . We call this good mining practices.
Are your miners overclocked?
The miners we use and sell are never overclocked in order to preserve the manufacturer's warranty.
How do you monitor your systems?
We have several ways to monitor our systems. For internet and networking we use specialized softwares which are compatible with our CISCO gear. For our mining operations we use softwares like Simpleminer, HiVeOS and AwesomeMiner.
Once i have my coins on my ewallet how do i exchange them for real money ?
Once you receive your coins on your ewallet, you simply need to use a cryptocurrency exchange platform. You need to open an account with an exchange, then you just need to send your coins and choose in which currency (USD, EUR, GBP...) you want to exchange it with. Once exchanged, you can transfer the USD, EUR... directly to your bank account. We currectly use Kraken, Binance, Bittrex which are the most reliable exchanges on the market.

Mining Contract questions

How does a mining contract work ?
It's very simple. Go to page "Contract"
1. Choose your miner
2. Choose your coin
3. Choose the period of your contract (12, 24 or 36 months)
4. Check the profitability to insure it's suitable for you
5. Insert your wallet address to receive your daily payments
6. Insert your contact details
7. Pay in cryptocurrency, credit card or bank transfer

Once payment is received, your contract will be activated and you will be receiving your cryptocurrencies on daily basis.
What is the best contract you have ?
Go to page "Contract" and choose "MOST PROFITABLE" you will find the current contracts that are the most profitable at the moment.
In my contract can i choose my own miner and coin ?
Yes ! Hashcore is the only mining company to allow customers to choose their own miner and the coin they want to mine. If the miner you're looking for is not listed on our website don't hesitate to inform us, we will create a new contract for you with the miner you want.
Is the profit garanteed for your mining contracts ?
The profits that we display on www.hash-core.com are real profits based on today's current exchange rate, mining difficulty, block reward, cost of the miner and hosting services.
When the exchange rate, mining difficulty or block reward changes the profit changes up or down accordingly. We can garantee that the miner cost and hosting service prices won't change but that's pretty much all. According to the market the exchange rates are pretty low currently and would tend to move higher in the next coming months and years but we can not guarantee it 100%. We advise all customers to check carefully and to do their own research before investing in crytocurrency.
What happens if my miner is down or offline ?
No worries, if anything happens to your miner during your contract our technical team
on site 24/7 will switch to another identical miner with the same hashrate. We always have spare miners in stock which we use for back up or to mine for ouselves.
Can i switch to another coin during my contract ?
Yes ! You are able to switch to another coin every 60 days for each of your contracts. If you wish to change coins more frequently in the 60 days period you will be charged $20 per change and limited to 3 changes in the 60 days period.
For all changes please send us an email on tech@hash-core.com
What happens at the end of my contract ?
On the last day of your contract you receive an email to inform you that your contract has arrived to it's term. We then cut the connection between your ewallet, the pool and the miner. For all contract extension please send an email to tech@hash-core.com
When do i receive my payments ?
You receive your payments each day. Your miner is connected to the pool which is connected to your ewallet directly. No payments goes to Hashcore.
How can i check how many coins have been mined in my contract ?
Hashcore is fully transparent especially when it's about payments. On demand, we offer you full access to your miner and to the pool so you can check exactly how many coins have been mined.

Other questions

How can i connect to my miners?
In order to connect to your miners you can use our secure VPN connection that is dedicated to your miners. You have full control over your miners. The HashCore team will only intervene if your miners are offline or have technical issues. Note that at no point no HashCore employee will have access to your miner configurations or wallet.
How large is your mining farm data center?
One of our mining facilities is 1100m2 large and the second one is 2500m2 large. They are divided in rooms and large areas.
What kind of return on investment am i looking at ?
It wouldn't  be honest from us to give you full guarantees on the return on investment.
That’s to say that forecasting exact earnings and profitability is hard to do as crypto currency mining depends mainly on the difficulty when mining a coin and on the coin's market price.

Doing your own research and profitability calculation is important before investing in crypto currency business. Using tools such as mining calculators like coinwarz.com or whattomine.com can help a lot.
These companies are not related to HashCore whatsoever.
Which pools does HashCore use for mining ?
We select pools according to their performance, reliability, stability, fees, reject rate...We also mine solo for some coins to save fees in order to increase profit that we pass on to our users.
While mining a coin we will use a few pools, up to 5 pools sometimes, in order to secure the decentralized cryptocurrency networks . We call this good mining practices.
Are your miners overclocked?
The miners we sell are never overclocked in order to preserve the warranty.
How do you monitor your systems?
We have several ways to monitor our systems. For internet and networking we use specialized software that is compatible with our CISCO gear. For the miners we use software like Simpleminer, HiVeOS and AwesomeMiner.

Requesting support

Our HashCore representatives offer 24/7 support for all technical issues.